Returns and Refunds

Effective: 2026-08-10

Plain summary

1. gamedai sells digital access. There is nothing physical to ship back, so there is nothing to return.
2. Where you bought it decides who refunds you.
3. Bought inside the iOS app: Apple issues the refund, under Apple's policy.
4. Bought on gamedai.app: we refund it directly, within 14 days of purchase.
5. Cancelling and refunding are different things. Cancelling stops the next charge. It does not return the last one.

What you are buying

gamedai is software and audio you access through the gamedai iOS app and through gamedai.app. Every purchase is digital access to that service. No physical product is shipped, so no physical return, RMA, or shipping label applies to any order.

Purchases made inside the iOS app

Purchases made through the gamedai iOS app are billed by Apple through Apple's in-app purchase system, not by gamedai. That includes gamedai Premium and the Lifetime unlock.

Apple processes the payment, holds the payment method, and issues refunds under Apple's own policies. We do not receive your full payment-card details and we cannot reverse an Apple charge on your behalf.

To request a refund on an App Store purchase, use Apple's refund process at reportaproblem.apple.com. Sign in with the Apple ID that made the purchase and choose the gamedai item.

To stop a subscription from renewing, cancel it in your Apple ID subscription settings at least 24 hours before the current period ends. Deleting the app does not cancel the subscription.

Purchases made on gamedai.app

Purchases made on gamedai.app are one-time payments processed by Stripe. These are the purchases we refund directly.

We refund any gamedai.app purchase in full within 14 days of the purchase date. You do not need to give a reason.

After 14 days, email us anyway. If the product did not work, if you were charged twice, or if you were charged for something you did not buy, we will make it right regardless of the date.

How to request a refund from us

Email hello@gamedai.app from the address you used at checkout, and include the Stripe receipt or the last four digits of the card. That is enough for us to find the payment.

We reply within 2 business days. Approved refunds are sent back to the original payment method. Stripe returns the money to your bank on its own schedule, which is usually 5 to 10 business days after we issue it, and we have no way to speed that up.

Access to anything the purchase unlocked ends when the refund is issued.

The app credit promise

If you buy on gamedai.app and later subscribe in the iOS app using the same email address, we credit back what you already paid on the web. You do not have to ask twice, and it is not conditional on the 14-day window above.

That credit is issued by hand, matched on the email address you used at checkout, so use the same address in both places or tell us which two addresses to match.

Chargebacks

If something went wrong, email us first. A refund we issue directly is faster than a bank dispute, and it does not put your gamedai account into a payment-hold state while the bank investigates.

Contact

Questions about this policy, a specific charge, or a refund already in progress: hello@gamedai.app.

Related: Terms · Privacy · Support